Shipping & Delivery Policy for Vlitzmo Sleepwear – Online Shopping of Sleepwear
Last Updated: [Date]
1. Introduction
Welcome to Vlitzmo Sleepwear (“we,” “our,” “us”).
This Shipping & Delivery Policy describes how we process, ship, and deliver orders placed through the Vlitzmo Sleepwear mobile app or website.
By placing an order with us, you agree to the terms outlined below. If you have any questions, please contact us at [support@vlitzmosleepwear.com].
2. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed after 5:00 PM (local time) or on weekends/public holidays will be processed the next business day.
- You will receive a confirmation email/SMS once your order is successfully placed and another notification when your order has been shipped.
3. Shipping Methods and Delivery Time
We work with reliable courier and logistics partners to ensure your order reaches you safely and on time.
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Within [Your Country] (Standard Shipping) | Local courier service | 2–5 business days |
| Regional (neighboring countries) | Express courier | 5–10 business days |
| International | Registered international courier (e.g., DHL, FedEx) | 7–15 business days |
Note: Delivery times are estimates and may vary due to factors such as weather conditions, customs delays, or public holidays.
4. Shipping Charges
- Shipping fees are calculated at checkout and depend on your delivery address, package weight, and shipping method.
- Free shipping may be offered for promotional campaigns or for orders exceeding a specified amount (e.g., ₦50,000 / $100).
- Any applicable taxes or duties for international deliveries are the customer’s responsibility unless otherwise stated.
5. Tracking Your Order
Once your order is shipped, you will receive:
- A tracking number via email or SMS, and
- A link to the courier’s website or app to monitor delivery progress.
If tracking information is unavailable for your order, you can contact [support@vlitzmosleepwear.com] for manual updates.
6. Delivery Attempts
- Our courier partners will make up to two (2) delivery attempts to your provided address.
- If the delivery is unsuccessful after two attempts, the order may be returned to our warehouse.
- Re-delivery may require additional shipping fees, which will be communicated before dispatching again.
7. Address Accuracy
Please ensure your delivery address, phone number, and other contact information are accurate and complete before confirming your order.
We will not be held responsible for delivery delays or failures caused by incorrect or incomplete addresses.
8. Delayed or Lost Shipments
While we make every effort to deliver on time, unforeseen events can occasionally cause delays.
If your shipment is significantly delayed or lost:
- Contact us at [support@vlitzmosleepwear.com] with your order number.
- We will work with our courier partner to locate your package.
- If the item cannot be found, we will either reship the order or issue a full refund depending on your preference.
9. International Shipping
- We currently ship to selected countries. Please check availability during checkout.
- International customers are responsible for any customs duties, import taxes, or fees imposed by their destination country.
- Customs clearance procedures may extend delivery timelines beyond standard estimates.
10. Damaged, Missing, or Incorrect Items
If your package arrives damaged or contains incorrect/missing items:
- Notify us within 48 hours of delivery via [support@vlitzmosleepwear.com].
- Include your order number, photo evidence (of packaging and item), and a short description of the issue.
- We will arrange for a replacement, repair, or refund as per our Return & Refund Policy.
11. Ownership and Risk
Ownership of products passes to you once payment is confirmed.
Risk of loss or damage passes to you upon delivery at your specified address.
Please inspect your package upon arrival.
12. Change or Cancellation of Delivery
If you wish to change your delivery address or cancel your order:
- Requests must be made within 12 hours of order placement or before shipment confirmation.
- Once the order has been shipped, changes may not be possible.
For assistance, contact [support@vlitzmosleepwear.com] as soon as possible.
13. Force Majeure
We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:
- Natural disasters, strikes, wars, or pandemics
- Customs delays or courier strikes
- Government restrictions or force majeure events
In such cases, we will communicate updates promptly.
14. Contact Us
For any questions, complaints, or delivery-related concerns, please contact:
Vlitzmo Sleepwear Support Team
📧 Email: [support@vlitzmosleepwear.com]
📍 Address: [Your Business Address]
🕓 Hours: Monday–Friday, 9 AM – 6 PM (local time)
15. Policy Updates
We may update this Shipping & Delivery Policy periodically to reflect operational or legal changes.
Revised versions will be posted in the App and on our website, with the “Last Updated” date reflecting the change.
Please review this policy regularly to stay informed.
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