Refund & Returns Policy for Vlitzmo Womenwear – Online Shopping of Womenwear

Last Updated: [Date]

1. Introduction

Welcome to Vlitzmo Womenwear (“we,” “our,” or “us”).
This Refund & Returns Policy explains how we process product returns, refunds, and exchanges for purchases made through the Vlitzmo Womenwear mobile application.

Your satisfaction is our top priority. We strive to make your shopping experience with us smooth and enjoyable.
By placing an order through our app, you agree to this Refund & Returns Policy.

If you have questions or concerns, please contact us at [support@vlitzmowomenwear.com].

2. Eligibility for Returns

We accept returns under the following conditions:

  • The item received is defective, damaged, or incorrect.
  • The product is unused, unwashed, and in its original condition and packaging, with all tags and labels intact.
  • The return request is made within 7–14 days of delivery.

Note: For hygiene reasons, innerwear, lingerie, and intimate apparel are not eligible for return or exchange once opened or tried on.

3. Non-Returnable Items

Certain products cannot be returned or exchanged, including:

  • Lingerie, innerwear, or swimwear
  • Customized or tailored outfits
  • Items purchased during clearance or sale promotions
  • Gift cards and promotional vouchers
  • Accessories (e.g., jewelry, scarves)

Please check the product details carefully before purchase.

4. Return Process

If you receive a defective, damaged, or incorrect item:

  1. Contact us within 7 days of delivery at [support@vlitzmowomenwear.com].
  2. Provide the following:
    • Order number
    • Photos or videos showing the issue
    • Brief description of the problem
  3. Our support team will review your request and respond with return instructions and a return authorization code (if required).

Once approved, you can ship the item back to us using the provided instructions.

5. Return Shipping

  • If the return is due to our error (defective, wrong, or damaged item), we will cover the shipping cost.
  • If the return is for other reasons (wrong size ordered, change of mind, etc.), the customer will bear the return shipping cost.
  • We recommend using a trackable courier service for safe return delivery.

6. Inspection & Approval

Once we receive the returned product:

  • We will inspect it within 3–5 business days.
  • You’ll be notified of the approval or rejection of your return.
  • If approved, you can choose between a refund, exchange, or store credit, based on availability.

If your item fails to meet our return conditions (used, washed, or damaged by the customer), it will be returned to you at your expense.

7. Refund Process

Refunds are issued through your original payment method or as store credit.
Refund processing timelines:

  • 5–10 business days after approval, depending on your payment provider.
  • If your payment was made via third-party services (e.g., Paystack, Flutterwave, Stripe, etc.), their processing times may vary.

8. Exchanges

We allow exchanges for eligible items under the following conditions:

  • The replacement product (different size or color) is in stock.
  • The original product meets the return eligibility criteria.

If the requested replacement item is unavailable, we’ll issue a refund or store credit instead.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 48 hours of delivery.
  • Include photos or videos as proof.
    Once verified, we’ll arrange a replacement or refund at no additional cost.

10. Order Cancellations

  • Orders can be canceled within 12 hours of placing the order, provided the order hasn’t been shipped.
  • Once dispatched, cancellations are no longer possible.
  • Refunds for approved cancellations are processed within 3–5 business days.

11. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank or payment account again.
  2. Contact your bank or payment provider; sometimes refunds take time to post.
  3. If still unresolved, contact us at [support@vlitzmowomenwear.com] with your order details for assistance.

12. Force Majeure

We are not responsible for delivery or refund delays caused by events outside our control, including:

  • Natural disasters
  • Strikes, pandemics, or transportation disruptions
  • Customs or courier delays

We will always do our best to assist and keep you informed.

13. Contact Us

For return or refund assistance, please contact:

Vlitzmo Womenwear Support Team
📧 Email: [support@vlitzmowomenwear.com]
📍 Address: [Your Business Address]
🕓 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (Local Time)

14. Policy Updates

We may update this Refund & Returns Policy periodically to reflect operational or legal changes.
All revisions will appear on this page with a new “Last Updated” date.
Please review this page regularly to stay informed.

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